Customer Comments

Customer Testimonials

I receive many nice comments from people about their installations, and thought I would just share a few of them with you on this page. Some I have been directly involved with, others refer to the team here at Castle Comfort. Be assured that you will receive the same high standards of service whichever one of the team you call and speak with.

I'll give you a hand with your mobility
Dr. Neil Stirling

Dear Doctor Stirling,

Thank you for the stair lift that we purchased via one of your website contacts for my mother.
We ordered the stair lift on Sunday 19th July at about 7.30pm and it was expertly installed the next day at 11 am! We were really impressed with such quick service. Keep up the good work Doctor, and my Mum is delighted that the MN fund has received a further donation as a result of our purchase.

Best wishes and regards,

Mrs D S Morris, Stone. Staffs


Stairlift Reviews 1

Dear Dr Stirling,
curved lift from the doctor
Thank you so much – my curved stairlift has made my life so much easier. It’s a real joy to soar upstairs and get into bed without feeling utterly exhausted. I have already recommended you to several ladies and told them how helpful you are.

God Bless,

Mrs A Buckland (‘Babs’ to you and my friends)
98 years young.


Lifts Reviews 2

Thank you for the £200 donation to buy further toys for our Christmas toy appeal. This year we now hope to have over 8,000 presents to be distributed to children in the community who are not as fortunate as most.
Dr Stirling giving gifts at Christmas
We were delighted that you turned up at the presentation (and as one of the best Santa Clauses ever) – to meet Jan Williams – Robbie’s mother – who is always involved in our cause.

The gesture is very much appreciated, and thank you again for thinking of us at this time of year.

Best wishes

Teresa Dunn
Community Manager
Jan Williams (mother of Robbie Willams) and Doctor Stirling present £200
to Salvation Army officials including Community Manager, Teresa Dunn.

best company reviews

Dear Doctor Stirling,
Mr and Mrs Lucas enjoying their stairlift
The stairlift company you put me in touch with are only a mile away from our home. Had it not been for you I would never have known about them as they don’t do much advertising and now I know why. They don’t need to.

They fitted my slimline chair lift within a few days of our order and it is brilliant. I phoned the company after the engineer had left as I did not understand why it was bleeping and had forgotten what had been explained to me. At 86 and 83, May and I don’t recall things so quickly!

The owner of the firm came back within an hour and gave us another driving lesson! Then later a bunch of lovely flowers turned up – and the following day – on the Sunday – he came back yet again to check once more that we were OK and capable of being left alone with our new vehicle!

We have never known such service in our lives. Than you from the bottom of our hearts.

Yours sincerely

Frank & May Lucas

customer testimonials

Dear Dr Stirling,
Stairlifts Doctor stairlifts donation for Motor Neurone Disease Association
We write to thank you for your recent donation of £75, which was received from you following a referral from the OT Department at the University Hospital of North Staffordshire. I would like to thank you for your generosity and support of our work – it is greatly appreciated.

Dear Doctor Stirling,
Heavy Duty Installation from the stairlfits doctor
Our new lift was fitted within no time and Doreen is particularly delighted with the automatic powered swivel at the top which makes getting off effortless. What we also appreciate is that even after the job was completed and paid for we had follow-up contact from both Keith Simpson and David Harrison, who were both courteous and eager to check on our satisfaction.

We have both celebrated our 73rd birthdays this week and this whole ‘lifting’ experience (followed by a lovely flower bouquet from this brilliant local chairlift company) – is the best possible present imaginable.

You always were, and in fact still are, the finest doctor ever!

Thank you and kind regards – keep up the good work!

Stanley & Doreen Robinson
Hanley, Staffordshire.


Dear Dr Stirling,
Mr Mottram Straight Installation from the doctor
The lift works perfectly. I suspect you may have had something to do with the following ….. when the stairlift firm came to measure up I asked the man to take away for a service my old walker rollator that I take shopping. They actually brought me a brand new one without charge!

Thank you indeed for everything.

James Mottram, aged 81,
Former newsagent from Newcastle.

Mr and Mrs Garvie - Curved Model arranged by Dr Stirling

We are both delighted with our recently installed curve lift. Both the planning and the actual installation went well and were trouble free. It is marvelous that Mrs Garvie can now get up and down stairs easily and with no fear of falling again.

We are happy to recommend all concerned.

Doreen and Douglas Garvie.


Lift Reviews

Dear Dr Stirling,

I remember you well when you were a GP at Burslem all those years ago – and what excellent caring service to gave to my family.

It is fantastic that you are continuing to help people and the curved stair lift just installed as a result of your contacts came just at the right time. I was beginning to struggle a lot with the stairs due to a bad leg which is why I ordered it. The day before it was installed I pulled the ligaments in my other leg too – so without this lovely lift I would be in a bit of a mess!

Your are an absolute star – thank you.

Shirley Taylor (aged 71)

Meeting Dr Stirling
“It is a pleasure to see you again and to be of assistance.
Thank for your kind comments” Neil Stiring

Dear Doctor Stirling,

I am writing to say how grateful I am for authorising the installation of a stair lift at my home. The fact that this was paid for by your good Deeds fund was fantastic as my efforts to get the social services to help were just being met with delays and red tape.
As you know, my arthritic related conditions are improving considerably since I started swimming regularly. If this continues, I’ll soon be able to run up the stairs again – in which case this very practical slim lift can be put to good use elsewhere.

Many thanks.

Graham Montford.
Aged 55

Dear Dr Stirling,

With reference to the straight lift installed recently – I am writing to let you know that the engineer arrived promptly and it was fitted and fully operational after just one hour! Sean was very polite and efficient – answering any questions that I had.

A very efficient service from ordering to completion.

Regards and thanks,

Claire Staines


Dr Stirling helped Mr and Mrs Kettle to have a new stair lift on their stairs
Dear Dr Stirling,

It is very good – in fact excellent and it will make our lives much safer on those stairs. Thank you to for the copy of the photograph you sent and you are welcome to put it on your website.

Harry & Noreen Kettle
Married 61 years