Terms and Conditions

Last Updated 9th March 2023

The Castle Comfort Group reserve their rights if they wish to modify these Terms and Conditions at any future date. A new policy will be pronounced as being effective when this page has been modified. Any future changes to this policy will be made when appropriate and it is the website users responsibility to be aware of the same.

Access to this site is subject to the terms and conditions of use outlined below. In using this site you agree to be bound by these Terms & Conditions.

Welcome to the Stairlifts doctor website, a website owned and controlled by the Castle Comfort Group. Your use of the site is governed by the following terms and conditions. You agree to accept and be bound by these by accessing, using or downloading/submitting materials to or from the site.

Ownership and Copyright
The stairliftsdoctor.co.uk website is wholly owned by the Castle Comfort Group. It is overseen and controlled by Dr Neil Stirling who is a voluntary member of the Group’s administrative team. All advice offered by Dr Stirling or any of his colleagues is given without accepting legal responsibility should business be placed by any of the companies to which you may be referred. All advice is given in good faith without any suggestion that the Castle Comfort Group or Dr Stirling himself are entering into any contractual liability. It is suggested that alternative quotes and opinions are obtained from other sources, before making decisions in order to make further comparisons – especially with regards to price and availability of products involved.

This website has full copyright protection.
It may not be reproduced in part or full by any means without consultation with the Castle Comfort Group or their legal representatives. Our lawyers who have overseen and processed necessary copyright will contact any person company or organisation using the content or deliberately copying the unique style of this site. Action will be taken against anyone who appears to be in breach of this and costs and damages incurred as a result of offending parties will be rigorously sought. A copy of detailed copyright can be obtained on request and payment of an administration fee levied by our legal representatives.

Privacy Policy Information
This privacy statement describes our policy in using the information which we collect from you in the course of your use of our website.
We will hold and process any personal information, which you provide to us on the site in order to facilitate and enhance the services, which we provide. We may also use such data to contact you by email or by post to send you details about our services. No date will be sold or passed on to third parties where there is clearly no connection with your enquiry.


Who we are
We are Castle Comfort Stairlifts Ltd (CCS Ltd). Below you will find a summary of the information we collect to carry out our business and provide our services and how it is used.
Your rights
By giving us your details you are consenting to the processing of the information in accordance with this privacy policy.
You have the right to request a copy of the personal information CCS Ltd holds about you and to have any inaccuracies corrected. You also have the right to request that your information is deleted; or that we stop using your personal information for certain purposes.
If we are unable to comply with your request we will tell you and explain why. We will aim to respond to you within one month and will not charge a fee for your request (but reserve the right to do so if your request is clearly unfounded, repetitive or excessive).
You have the right to request that we delete your personal information if you believe that.
We no longer need to process your information for the purposes for which it was provided.
We have requested your permission to process your personal information and you wish to withdraw your consent; or
We are not using your information in a lawful manner.

You have a right to request us to restrict the processing of your personal information.
You may request us to restrict processing your personal information if you believe that:
Any of the information that we hold about you is inaccurate.
We no longer need to process your information for the purposes for which it was provided, but you require the information to establish, exercise or defend legal claims; or
We are not using your information in a lawful manner.

Sharing with third parties

We will not share your information with anyone except

Where we have your permission.
Where required for your product or service.
Where we are required by law and by law enforcement agencies, judicial bodies, government entities, tax authorities or regulatory bodies around the world.
With third parties providing services to us, such as market analysis and benchmarking, and agents and sub-contractors on our behalf.

You have a right to object to the processing of your personal information.

You have a right to object to the processing of your personal information (and to request us to restrict processing) unless we can demonstrate compelling and legitimate grounds for the processing, which may override your own interests, or where we need to process your information to investigate and protect us or others from legal claims.
Depending on the circumstances, we may need to restrict or cease processing your personal information altogether or, where requested, delete your information.


You have a right to object to direct marketing. You have a right to object at any time to processing of your personal information for direct marketing purposes, including profiling you for the purposes of direct marketing.

Please address requests for information to
The Office Manager Castle Comfort Stairlifts Ltd Castle House Nelson Street Wolstanton ST5 8BW

Information we collect and what we do with it

Our website www.stairliftsdoctor.co.uk collects some generic information automatically; this is statistical information only. The data gathered lets us know when and how much traffic a web page gets. Internet IP addresses are also logged for security purposes.

This information does not include visitor identities or any personal data, and we will never combine this generic information with any personal information.

We may log calls and emails to enable us to monitor the performance of companies and to build up a bank of frequently asked questions. We may ask for your name, telephone number and / or email address to enable appropriate follow up. We will not process this information for any other purpose.

We provide leaflets on a range of topics. If you request copies we will only use your name and address / email address for the purpose of sending them to you.

We will only share your personal information with third parties where you give prior permission or where we need to do so to comply with legal obligation.

How long we keep your information

By providing you with products or services, we create records that contain your information, such as customer account records.
We manage our records to help us to serve our customers well.
Retention periods for records are determined based on the type of record.
Retention periods may be changed from time to time based on business or legal and regulatory requirements.
We may on exception retain your information for longer periods, particularly where we need to withhold destruction or disposal based on an order from the courts or an investigation by law.

Under no circumstances will CCS Ltd staff divulge the names of the contributors to a statistical survey, nor will they make the results available to anyone other than contributors, unless this was agreed when the survey was set up, or subsequently by agreement with all contributors. Individual returns will be kept strictly confidential and will be destroyed following analysis of the results.

Security and storage of your personal information

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Marketing Information

Unless you have told us that you do not want to hear from us, we will send you relevant marketing information ( including details of other products or services provided by us which we believe may be of interest to you), by mail, phone, email, text and other forms of electronic communication. If you change your mind about how you would like us to contact you or you no longer wish to receive this information, you can tell us at any time by contacting us at 0800 007 5050

How we obtain information

Your information is made up of all personal information we collect and hold about you it includes:

Information you give to us
Information that we can receive from third parties
Information that we learn about you through our relationship with you
Information that we gather from the technology which you use to access our services
Information that we gather from publicly available sources, such as the press, the electoral register, company registers and online search engines.

We are registered under the Data Protection Act 1998.

You may request from us details of personal information we hold about you and please address any such request marked for the attention of the “Data Protection Compliance Officer”. Equally so any information submitted can be removed from our records at any time by request.

Confidential information
Any information or material sent to this website by electronic transmission or otherwise cannot be guaranteed to be confidential.

Castle Comfort Group, Wolstanton Staffs ST5 8BW
email: doctorstirling [@] stairliftsdoctor.co.uk